Loyalty terms

You earn ten points with every drink you buy at a participating SAINTCHA pop-up or event, added when staff scan your member QR at the counter. Points never expire and never reset. If your card was not scanned at the time, show your receipt at your next visit and we can add the points for you.

The rewards available and the number of points each one requires are shown in your member account, and may change as the loyalty programme changes.

When you choose a reward, a code appears on your phone. Your points come off your balance at the moment staff scan that code at the counter and hand the reward over — not before. Each code can only be scanned once, and expires on its own if it is not used.

Points have no cash value, cannot be transferred between members, and cannot be exchanged for money.

Order Ahead status is always available in your member account. After payment you may separately opt in to one text when that order is ready for pickup. The option is off by default and does not enrol you in marketing messages.

The text goes only to the verified mobile number shown for the order. Mobile carrier delivery can be delayed or fail, so the live order status in your member account remains the source of truth.

The first 500 members receive a permanent Founding Member number. It is a mark of when you joined and nothing more: it carries no points, no discount, no free drinks and no financial benefit of any kind. Founding numbers are never reassigned, and members who join after the first 500 do not receive one.

To operate the membership we hold your name and the email and mobile number that identify your card. When you first redeem a reward we also ask for your city and postal code, so we can decide which neighbourhoods to pour in next. We do not ask for your street address. How this information is handled is set out in our privacy policy.

Each member holds one card, identified by a unique email and mobile number. If you think you have two cards, ask staff and we will merge the history onto one.

Mistakes happen at a busy counter. SAINTCHA may correct a points balance where necessary to put an error right. Corrections are made by authorised SAINTCHA personnel and are recorded with a reason and the person who made them. Nothing is ever deleted from your history — a correction is added on top of it.

You can ask us to close your card at any time. Unused points are forfeited when a card is closed. SAINTCHA may close a card where the programme is being abused, for example by scanning another member's card.

The earning rate, the rewards on offer and the points they require may change. Any change applies from the date it is published; points you have already earned are not removed, and a voucher already issued keeps the reward and the points it was issued for.