Loyalty terms

Eligible purchases earn points at the rate set by the current SAINTCHA loyalty programme, added when staff scan your member QR at the counter. Points are earned on drinks you buy at participating SAINTCHA pop-ups and events. If your card was not scanned at the time, show your receipt at your next visit and we can add the points for you.

The rewards available and the number of points each one requires are shown in your member account, and may change as the loyalty programme changes.

When you choose a reward, the points come off your balance straight away and a voucher is issued to your account. Show that voucher at the counter: staff confirm it before handing the reward over, and each voucher can only be used once.

Points have no cash value, cannot be transferred between members, and cannot be exchanged for money.

Each member holds one card, identified by a unique email and mobile number. If you think you have two cards, ask staff and we will merge the history onto one.

Mistakes happen at a busy counter. SAINTCHA may correct a points balance where necessary to put an error right. Corrections are made by authorised SAINTCHA personnel and are recorded with a reason and the person who made them. Nothing is ever deleted from your history — a correction is added on top of it.

You can ask us to close your card at any time. Unused points are forfeited when a card is closed. SAINTCHA may close a card where the programme is being abused, for example by scanning another member's card.

The earning rate, the rewards on offer and the points they require may change. Any change applies from the date it is published; points you have already earned are not removed, and a voucher already issued keeps the reward and the points it was issued for.